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Help

What are my payment choices?

During the checkout process you may choose to pay by Visa, MasterCard, American Express or PayPal. Please note that payment is required in order to ship your order.

 

When will my order ship and what are my shipping charges?

Shipping Rates
You have the flexibility to choose how you would like your order to be shipped to you. Available options are Standard (Ground), 2nd Day, or Next Day.

* Standard (2 -5 days): Orders over $50 receive FREE Standard shipping. A $9.87 flat applies for orders under $50.

  2nd Day: CALL 1-888-874-5623 for current preferred pricing

  Next Day: CALL 1-888-874-5623 for current preferred pricing

Same Day Shipping

All in-stock orders placed before 4:00 pm Eastern Time, Monday through Friday ship that same day.

Package Tracking Numbers / Delivery Confirmation
Once your order ships, we will send you a Shipment Notification via email that evening. This notice will include the tracking or delivery confirmation number of your package and a link directing you to the shipping carrier's website. Please allow up to one (1) business day for your tracking number to be uploaded into the carrier’s system.


My Account

 

How do I create an account?

1) Click the "Create an account" link near the top of our site.
2) Enter the required information.
3) Click "Continue" and follow the remaining simple steps.


How do I edit my account information?


Click the "My Account" link near the top of our site.

 

What do I do if I forget my password? 

CALL 1-888-874-5623 and will be happy to reset your password.




Pricing and Billing

 


Do I have to pay sales tax?


8.875% Sales tax is applied to orders shipped within New York State and 7% Sales tax is applied to orders shipped within New Jersey State. No sales tax is charged to customers of other states.


I have a question on my charges?


Click the "My Account" link near the top of our site to review your orders or compare your order history to your financial records. If you have further questions or concerns, please contact customer service at 1-888-874-6523 for further assistance.


I need a copy of my invoice.


Click the "My Account" link near the top of our site to print invoices.


When will my credit appear on my account?


Credits usually take 7-10 business days from the time we receive your item(s).


When will my credit card be charged?


Your credit card will be charged within 24 hours prior to shipment of your item(s).

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